Job Description
To assist in the achievement of branch sales, profit and customer service targets.
Our Enfield based client has an opportunity to join their team on a permanent basis as a B2B Customer Service Coordinator/Sales.
Responsibilities
Grow and develop new and lapsed accounts within defined portfolio against targets working with other sales staff to achieve maximum potential.
Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
Deal with all customer issues/queries/request for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required.M
Manage out of stock items by communicating with purchasing and advising customer accordingly.
Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control, and credit control to ensure maximum customer service levels are achieved.
Requirements
Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks.
Ability to establish and maintain working relationships with others. Shares information and resources with others as required. Ability and willingness to follow instructions of management, and respond to requests from others in the team in a helpful manner. Contributing work and effort to group performance to meet agreed upon objectives and achieve team success.